Complaints Policy

Logistics Training (UK) Ltd Complaints Policy

Contact Information:

• Company Name: Logistics Training (UK) Ltd
• Telephone: 0208 0409 039
• Email: support@hgvcpc.co.uk

At Logistics Training (UK) Ltd, we are committed to providing high-quality training services. We recognize that, despite our best efforts, there may be occasions where our customers are dissatisfied. We value your feedback and are dedicated to resolving any concerns promptly and effectively.

Complaints Process:

1. Submission of Complaints:
   • Customers can submit their complaints via phone or email.
   • Telephone: 0208 0409 039
   • Email: support@hgvcpc.co.uk
2. Documenting the Complaint:
   • All complaints will be documented to ensure accurate records.
   • Include relevant details such as customer information, nature of the complaint, and date received.
3. Assignment of Complaints:
   • Complaints will be assigned to the appropriate personnel for investigation and resolution.
4. Investigation and Resolution:
   • Our team will thoroughly investigate each complaint and take necessary actions to resolve the issue.
   • We will keep the customer informed of the progress and expected resolution timeline.
5. Learning and Improvement:
   • Complaints will be reviewed regularly to identify patterns and areas for improvement in our training services.
   • We consider customer feedback as an opportunity to enhance our training programs.

Preventive Measures:

1. Quality Control:
   • A quality control process is in place to identify and address issues before they escalate into complaints.
   • Regular internal audits will be conducted to maintain the highest standards in our training.

Communication and Transparency:

1. Clear Process:
   • We maintain a transparent process for handling customer complaints.
   • Our employees are familiar with the complaint resolution process and are trained to address customer concerns effectively.
2. Customer Follow-Up:
   • We will follow up with the customer to ensure that the issue has been fully resolved.
   • Customer satisfaction is our priority, and we will work diligently to address any remaining concerns.

Continuous Improvement:

• We are committed to continuous improvement in our training services based on customer feedback and complaints.

This complaints policy reflects our dedication to maintaining high standards in training services and ensuring customer satisfaction. Your feedback is crucial in helping us improve, and we appreciate your trust in Logistics Training (UK) Ltd.

For any further assistance or clarification, please feel free to contact us using the provided contact information.

Logistics Training (UK) Ltd